ANSWERS
  1. Does DEVONthink support the Fujitsu ScanSnap?
    Yes, DEVONthink Pro Office comes with an auto-configuration plugin that makes the ScanSnap send all incoming scans directly to DEVONthink. There, OCR will be run and the PDF fed into the database.
    [Back to top]
  2. What to do if my scanner is not supported by Mac OS X? Does it support TWAIN?
    If your scanner does not come with an Image-Capture-compliant scanner driver, first try using the built-in ExactScan Capture (File > Import > Document (via ExactScan Capture)). If this also fails, you could have look at TWAIN-SANE. It creates a bridge between TWAIN and the Mac OS X image capture system, and it comes with hundreds of scanner drivers based on SANE, Linux' scanner driver framework. So there is a good chance that there's a driver for your scanner, too.
    [Back to top]
  3. Why doesn't DEVONthink Pro Office manage to change the ScanSnap settings?
    In rare cases, the preferences file of the ScanSnap Manager application has the wrong read/write permissions. Simply close both ScanSnap Manager and DEVONthink Pro Office and delete the file '~/Library/Preferences/jp.co.pfu.ScanSnap.V10L10.plist' (maybe with a different version number, depending on your ScanSnap Manager version). Then start both again and let DEVONthink fix the ScanSnap preferences. It would work now, you just may need to re-adjust the ScanSnap settings in ScanSnap Manager.
    [Back to top]
  4. Why doesn't DEVONthink Pro Office recognize my scanner?

    DEVONthink Pro Office is compatible to all scanners that come with a driver for Apple's Image Capture framework. So, if your scanner shows up in the Image Capture application, it will also work in DEVONthink Pro Office. In addition, TWAIN drivers are supported through the built-in ExactScan Capture.

    The Fujitsu ScanSnap as well as scanners using ExactCODE's ExactScan driver application never show up in 'File > Import > From Scanner' because they are separate applications that connect to the scanner, download the scanned images, and save them into files on your disk. DEVONthink Pro Office interfaces with them by recofiguring them to send completely downloaded images directly to the database.


    [Back to top]
  5. Why can I scan through TWAIN in Image Capture but not in DEVONthink?
    When multi-function scanners are not visible in DEVONthink Pro Office (you will be asked to connect to one in Image Capture) but are supported by Image Capture, the problem may be caused by your USB hub. Try to connect the scanner directly to a USB port on your Mac and you may find that it will now be recognized when you go to the File > Import > Document (via Image Capture)...
    [Back to top]
  6. Which OCR engine do you use?
    DEVONthink Pro Office is equipped with the latest ABBYY FineReader engine. It converts PDFs and image files to PDFs with an invisible text layer behind the actual image. DEVONthink as well as other applications use this text layer to access the textual information and let you select and copy text. During the conversion the image is re-rendered according to the OCR settings. The ABBYY Engine used in DEVONthink Pro Office supports most languages uses latin characters as well as Hebrew; Asian languages and Arabic are not yet supported.
    [Back to top]
  7. How can I use my own scan software with DEVONthink?

    DEVONthink Pro Office comes with built-in support for both Image-Capture-compliant scanners as well as ones that use a TWAIN driver to communicate with your Mac. Some scanners however refuse to work with both approaches and work best with their own scan software. Don't worry, you can make even make most of these scanners work with DEVONthink.

    DEVONthink Pro Office recognizes scan applications by their internal signature. When these scan applications send a scan to DEVONthink (means: they tell DEVONthink to open the file), DEVONthink knows that the files are coming from a scan application and so it treats them differently: it imports the files, runs OCR on them, and shows the meta data entry dialog if told so in its Preferences.

    To integrate your scan software, find out if it can open the scan with a third-party application when the scan is finished. If it can, choose DEVONthink Pro Office as the target application. That's it.

    If DEVONthink Pro Office does not run OCR on the incoming scan, it may not recognize that scan application yet. In this case please create a .zip file of your scan application and email it to our support dept. We will then add its signature to one of the next releases.


    [Back to top]
Jump to:
Powered by ODFaq v2.1.0